https://nova.newcastle.edu.au/vital/access/ /manager/Index ${session.getAttribute("locale")} 5 Cue the complaint: the visual cues of Facebook business pages and their influence on consumer complaint behaviour https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:42540 Wed 24 Aug 2022 16:25:25 AEST ]]> Measuring Effective Complaint Handling by Government https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:43923 Wed 05 Oct 2022 10:10:26 AEDT ]]> Return on Investment of Complaint Management: A Review and Research Agenda https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:50176 Tue 03 Oct 2023 20:33:23 AEDT ]]> For all to see: social risk and observable complaining on Facebook https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:45839 Mon 07 Nov 2022 13:56:03 AEDT ]]>