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Customer service in emergency relief chains
- Oloruntoba, Richard, Gray, Richard
Value creation architecture and engineering: a business model encompassing the firm-customer dyad
- Ngo, Liem Viet, O'Cass, Aron
Do status levels in loyalty programmes change customers' willingness to pay?
- Mathies, Christine, Gudergan, Siegfried P.
Epilogue to the special issue and reflections on the future of engagement research (commentary)
- Hollebeek, Linda D., Conduit, Jodie, Sweeney, Jill, Soutar, Geoffrey, Karpen, Ingo O., Jarvis, Wade, Chen, Tom
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