Design for service inclusion: creating inclusive service systems by 2050
- Fisk, Raymond P., Dean, Alison M., Alkire née Nasr, Linda, Joubert, Alison, Previte, Josephine, Robertson, Nichola, Rosenbaum, Mark Scott
Links between organisational and customer variables in service delivery: evidence, contradictions and challenges
Working consumers' psychological states in firm-hosted virtual communities
- Leo, Wei Wei Cheryl, Chou, Cindy, Chen, Tom
Are you sure you would like to clear your session, including search history and login status?