The impact of the customer orientation of call center employees on customers' affective commitment and loyalty
Dean, Alison M.
Customer self-efficacy in technology-based self-service assessing between- and within-person differences.
van Beuningen, Jacqueline, de Ruyter, Ko, Wetzels, Martin
Knowledge creation through mobile social networks and its impact on intentions to use innovative mobile services.
Kleijnen, Mirella, Lievens, Annouk, de Ruyter, Ko, Wetzels, Martin
Getting a discount or sharing the cost: the influence of regulatory fit on consumer response to service pricing schemes.
Daryanto, Ahmad, de Ruyter, Ko, Wetzels, Martin
Fields of gold: perceived efficacy in virtual teams of field service employees.
Schepers, Jeroen, de Jong, Ad, de Ruyter, Ko, Wetzels, Martin
The power of self-efficacy change during service provision: making your customers feel better about themselves pays off.
The evolution and prospects of service-dominant logic: an investigation of past, present, and future research
Wilden, Ralf, Akaka, Melissa Archpru, Karpen, Ingo O., Hohberger, Jan
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