Why do patients complain about how health professionals communicate?
Kable, A. K., Farmer, W., Beitat, K.
Key attributes of therapeutic communication
Rossiter, R. C., Scott, R., Walton, C.
Communicating with people from culturally and linguistically diverse backgrounds
Gilligan, C., Buchanan, H, Outram, S
Discharge planning and continuity of care
Kable, A. K., Pond, C.
Key attributes of patient-safe communication
Levett-Jones, T., Gilligan, C., Outram, S., Horton, G.
Communicating with older people
Higgins, I., Conway, J., Hullick, C., Maslin-Prothero, S., Day, Jenny, Armitage, D., Hewett, J.
Critical conversations for patient safety: an essential guide for health professionals
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