An analysis of the airport experience from an air traveler perspective

- Wattanacharoensil, Walanchalee, Schuckert, Markus, Graham, Anne, Dean, Alison

Comparing factors that contribute to value: the case of seniors and shopping

- Dean, Alison, Webster, Cynthia

Different educational delivery modes: meeting students' needs

- Bruff, Christine, Cheek, Bruce, Dean, Alison, Nolan, John

Does technology use affect university students' perception of value?

- Bruff, Christine, Dean, Alison, Cheek, Bruce, Nolan, John

Enhancing service-for-service benefits: potential opportunity or pipe dream?

- Dean, Alison, Alhothali, Ghada Talat

Enhancing value for Chinese shoppers: store and customer characteristics

- Wong, Amy, Dean, Alison

Enhancing value for Chinese shoppers: the contribution of store and customer characteristics

- Wong, Amy, Dean, Alison

Habitus as a value lens to link customer engagement and value cocreation

- Ellway, Benjamin Piers William, Dean, Alison

Is trust in first time service providers germane to the acceptance of new information systems?

- Marimuthu, Malliga, Dean, Alison

Student perceptions of the educational quality provided by different delivery modes

- Bruff, Christine, Dean, Alison, Nolan, John

Symbolic analysts in the new economy: call centres in less favoured regions

- Dean, Alison, Rainnie, Al

The role of customer community in value co-creation for third places: an example of senior citizens

- Meshram, Kanika, Dean, Alison, Cowley, Kym

Transformative service research at the BoP: the case of Etawa goat farmers in Indonesia

- Dean, Alison, Indrianti, Nur

Using service logic to interpret customers' experiences during call centre interactions.

- Dean, Alison

Using service logic to redefine exchange in terms of customer and supplier participation

- Pires, Guilheme D., Dean, Alison, Rehman, Muqqadas