Staff retention in the luxury hotel sector in Australia: essential but not necessary!
Team functions in small call centres
Am I 'boverred'?: voice structures and related employee attitudes in call centres
Multinational corporations and industrial relations in Australia: Boeing
Working-time flexibility and full-time work in a retail banking organisation
Integrating work and family responsibilities: policies for lifting women's labour activity rates
Australian call centres: time to search for a new management model?
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