Hotel Responses to Online Reviews: The Opening and Closing Move Structures in Rapport Management
- Creator: Taw, Ly Wen , Paramasivam, Shamala , Libert, Alan Reed , Darmi, Ramiza Binti , Jalaluddin, Ilyana Binti
- Resource Type: conference paper
- Date: 2021
The addition of images to eWOM in the travel industry: An examination of hotels, cruise ships and fast food reviews
- Creator: Zinko, Robert , Furner, Christopher P. , de Burgh-Woodman, Helene , Johnson, Patricia , Sluhan, Anne
- Resource Type: journal article
- Date: 2021
Using Machine Learning to Predict the Sentiment of Online Reviews: A New Framework for Comparative Analysis
- Creator: Budhi, Gregorius Satia , Chiong, Raymond , Pranata, Ilung , Hu, Zhongyi
- Resource Type: journal article
- Date: 2021
Virtual rapport management: responses to positive online reviews
- Creator: Taw, Ly Wen , Paravasivam, Shamala , Libert, Alan , Moskovsky, Christo
- Resource Type: conference paper
- Date: 2021
Building Virtual Rapport with Emotion Expressions: Hotel Responses to Positive Online Reviews
- Creator: Taw, Ly Wen , Libert, Alan R. , Paramasivam, Shamala
- Resource Type: journal article
- Date: 2022
Managing Virtual Rapport on TripAdvisor: Discourse in Hotel Responses to Negative Online Reviews
- Creator: Taw, Ly Wen , Paramasivam, Shamala , Libert, Alan , Moskovsky, Christo , Jalaluddin, Ilyana , Darmi, Ramiza
- Resource Type: journal article
- Date: 2022
Tell me about your culture, to predict your tourism activity preferences and evaluations: cross-country evidence based on user-generated content
- Creator: Ji, Guang Meng , Cheah, Jun-Hwa , Sigala, Marianna , Ng, Siew Imm , Choo, Wei Chong
- Resource Type: journal article
- Date: 2023