Customer relationship management: examining the central proposition in the online context
- Creator: Keating, Bryon
- Resource Type: thesis
- Date: 2006
Customer satisfaction with sommelier services in Chinese restaurants in Hong Kong
- Creator: Lau, Wing Tong
- Resource Type: thesis
- Date: 2017
Customer service in emergency relief chains
- Creator: Oloruntoba, Richard , Gray, Richard
- Resource Type: journal article
- Date: 2009
Epilogue to the special issue and reflections on the future of engagement research (commentary)
- Creator: Hollebeek, Linda D. , Conduit, Jodie , Sweeney, Jill , Soutar, Geoffrey , Karpen, Ingo O. , Jarvis, Wade , Chen, Tom
- Resource Type: journal article
- Date: 2016
Examining factors affecting mobile social media customer-to-customer interactions in real-time service encounters
- Creator: Lucas, Ben , Carlson, Jamie
- Resource Type: book chapter
- Date: 2015
Global dispersion of offshore service providers: an information processing perspective
- Creator: Chen, Stephen , Lin, Nidthida
- Resource Type: journal article
- Date: 2016
The impact of customer loyalty programs and mediating factors on store loyalty in the supermarket industry
- Creator: Leong, Kuan Wei
- Resource Type: thesis
- Date: 2013
What drives customer loyalty? Nonlinear effects of customer delight and satisfaction on loyalty and the moderating role of service experience
- Creator: Ahrholdt, Dennis C. , Gudergan, Siegfried P. , Ringle, Christian M.
- Resource Type: conference paper
- Date: 2016
What drives the choice of a third-party logistics provider?
- Creator: Anderson, Edward J. , Coltman, Tim , Devinney, Timothy M. , Keating , Byron
- Resource Type: journal article
- Date: 2011
What's trust got to do with it? Perceptions of trust in the call centre context
- Creator: Hannif, Zeenobiyah , Burgess, John , Connell, Julia , McDonnell, Anthony
- Resource Type: conference paper
- Date: 2011