A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
- Creator: Wu, Yu , Groth, Markus , Zhang, Kaixin , Minbashian, Amirali
- Resource Type: journal article
- Date: 2023
Working consumers' psychological states in firm-hosted virtual communities
- Creator: Leo, Wei Wei Cheryl , Chou, Cindy , Chen, Tom
- Resource Type: journal article
- Date: 2019
Design for service inclusion: creating inclusive service systems by 2050
- Creator: Fisk, Raymond P. , Dean, Alison M. , Alkire née Nasr, Linda , Joubert, Alison , Previte, Josephine , Robertson, Nichola , Rosenbaum, Mark Scott
- Resource Type: journal article
- Date: 2018
Links between organisational and customer variables in service delivery: evidence, contradictions and challenges
- Creator: Dean, Alison M.
- Resource Type: journal article
- Date: 2004