The power of self-efficacy change during service provision: making your customers feel better about themselves pays off.
- Creator: van Beuningen, Jacqueline , de Ruyter, Ko , Wetzels, Martin
- Resource Type: journal article
- Date: 2011
Customer self-efficacy in technology-based self-service assessing between- and within-person differences.
- Creator: van Beuningen, Jacqueline , de Ruyter, Ko , Wetzels, Martin
- Resource Type: journal article
- Date: 2009