Perceived Omnichannel Customer Experience (OCX): Concept, measurement, and impact
- Creator: Rahman, Syed Mahmudur , Carlson, Jamie , Gudergan, Siegfried P. , Wetzels, Martin , Grewal, Dhruv
- Resource Type: journal article
- Date: 2022
Decomposing the effect of supplier development on relationship benefits: the role of relational capital.
- Creator: Blonska, Agnieszka , Storey, Chris , Rozemeijer, Frank , Wetzels, Martin , de Ruyter, Ko
- Resource Type: journal article
- Date: 2013
More than words: the influence of affective content and linguistic style matches in online reviews on conversion rates.
- Creator: Ludwig, Stephen , de Ruyter, Ko , Friedman, Mike , Bruggen, Elisabeth C. , Wetzels, Martin , Pfann, Gerard
- Resource Type: journal article
- Date: 2013
Take it or leave it: using regulatory fit theory to understand reward redemption in channel reward programs.
- Creator: Keeling, Debbie Isobel , Daryanto, Ahmad , de Ruyter, Ko , Wetzels, Martin
- Resource Type: journal article
- Date: 2013
Fields of gold: perceived efficacy in virtual teams of field service employees.
- Creator: Schepers, Jeroen , de Jong, Ad , de Ruyter, Ko , Wetzels, Martin
- Resource Type: journal article
- Date: 2011
Return on interactivity: the impact of online agents on newcomer adjustment.
- Creator: Köhler, Clemens F. , Rohm, Andrew J. , de Ruyter, Ko , Wetzels, Martin
- Resource Type: journal article
- Date: 2011
The power of self-efficacy change during service provision: making your customers feel better about themselves pays off.
- Creator: van Beuningen, Jacqueline , de Ruyter, Ko , Wetzels, Martin
- Resource Type: journal article
- Date: 2011
Analyzing factorial designs using PLS: application in an online complaining context.
- Creator: Streukens, Sandra , Wetzels, Martin , Daryanto, Ahmad , de Ruyter, Ko
- Resource Type: book chapter
- Date: 2010
Getting a discount or sharing the cost: the influence of regulatory fit on consumer response to service pricing schemes.
- Creator: Daryanto, Ahmad , de Ruyter, Ko , Wetzels, Martin
- Resource Type: journal article
- Date: 2010
In chains? An empirical study of antecedents of supplier product development activity in the automotive industry.
- Creator: Wynstra, Finn , von Corswant, Fredrik , Wetzels, Martin
- Resource Type: journal article
- Date: 2010
Service firms and customer loyalty programs: a regulatory fit perspective of reward preferences in a health club setting.
- Creator: Daryanto, Ahmad , de Ruyter, Ko , Wetzels, Martin , Patterson, Paul G.
- Resource Type: journal article
- Date: 2010
Antecedents and consequences of environmental stewardship in boundary-spanning B2B teams.
- Creator: de Ruyter, Ko , de Jong, Ad , Wetzels, Martin
- Resource Type: journal article
- Date: 2009
Customer self-efficacy in technology-based self-service assessing between- and within-person differences.
- Creator: van Beuningen, Jacqueline , de Ruyter, Ko , Wetzels, Martin
- Resource Type: journal article
- Date: 2009
Knowledge creation through mobile social networks and its impact on intentions to use innovative mobile services.
- Creator: Kleijnen, Mirella , Lievens, Annouk , de Ruyter, Ko , Wetzels, Martin
- Resource Type: journal article
- Date: 2009
The propensity to continue internationalization: a study of entrepreneurial decision-making in Australian service firms.
- Creator: Pauwels, Pieter , Patterson, Paul G. , de Ruyter, Ko , Wetzels, Martin
- Resource Type: book chapter
- Date: 2009
Using PLS path modeling for assessing hierarchical construct models: guidelines and empirical illustration.
- Creator: Wetzels, Martin , Odekerken-Schröder, Gaby , van Oppen, Claudia
- Resource Type: journal article
- Date: 2009
Consumer responses to vertical service line extensions
- Creator: Lei, Jing , de Ruyter, Ko , Wetzels, Martin
- Resource Type: journal article
- Date: 2008
Linking employee confidence to performance: a study of self-managing service teams.
- Creator: de Jong, Ad , de Ruyter, Ko , Wetzels, Martin
- Resource Type: journal article
- Date: 2006