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Perceived online channel value in multi-channel services: exploring its multidimensionality and nonlinear effects on intentions across service sectors and country markets

Studying the effects of materialism, religiosity and status consumption on subjective well-being: an Indonesian perspective

Creating compelling e-service encounters: examining e-service attributes and flow

Assessing customers' perceived value of the online channel of multichannel retailers: a two country examination

Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators

Creating commercially compelling website-service encounters: an examination of the effect of website-service interface performance components on flow experiences

Examining the formation of website attitudes toward multi-channel retailers through service branding and website capabilities

An investigation of B2C internet commerce: e-service quality's impact on satisfaction, attitudes and behaviours

Examining the relationships between attributes of e-service performance, brand involvement, attitudes and website loyalty: implications for e-service brand management

Managing web site performance taking account of the contingency role of branding in multi-channel retailing

Investigating the relationships between e-service quality, product involvement and flow on behavioural intentions of e-services

Examining the effects of the offline corporate brand and online e-service delivery on consumer trust in e-retailing

Optimizing the online channel in professional sport to create trusting and loyal consumers: the role of the professional sports team brand and service quality

Examining the effects of perceived web innovateness in e-retailing.

Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites

Retail sales explanations: resolving unsatisfactory sales encounters

Examining the effects of service brand communications on brand evaluation

Service branding: consumer verdicts on service brands

An examination of the antecedents of repatronage intentions across different retail store formats

Individual social issue experiences: an exploration of the future orientation of individuals, perceived consequences and feeling

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