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Design for service inclusion: creating inclusive service systems by 2050

Applying service logic to education: the co-creation experience and value outcomes

The reciprocal intertwining of practice and experience in value creation

A research framework for examining customer participation in value co-creation: applying the service dominant logic to the provision of living support services to oncology day-care patients

Using an age-based lens to test the antecedents of value in retail

Creating a foundation for generic skills by embedding information literacy in commencing student assessment tasks

Embedding information literacy in commencing student assessment tasks as a foundation for generic skills

Frontline employees' views on organizational factors that affect the delivery of service quality in call centers

The impact of the customer orientation of call center employees on customers' affective commitment and loyalty

Links between service climate, employee commitment and employees' service quality capability

Links between organisational and customer variables in service delivery: evidence, contradictions and challenges

Rethinking customer expectations of service quality: are call centres different?

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