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Perceived online channel value in multi-channel services: exploring its multidimensionality and nonlinear effects on intentions across service sectors and country markets

What drives higher active customer engagement in luxury brands’ social media? Measurement and contingencies

Advancing food well-being in poverty through intersectionality

Scroll, Stop, Shop: Decoding impulsive buying in social commerce

Nothing but net!: A study of the information content in Australian professional basketball websites

Engaging Gen Y customers in online brand communities: a cross-national assessment

Customer engagement behaviours in social media: capturing innovation opportunities

Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites

Cultivating group-oriented travel behaviour to major events: assessing the importance of customer-perceived value, enduring event involvement and attitude towards the host destination

Managing web site performance taking account of the contingency role of branding in multi-channel retailing

Feel the VIBE: examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media

Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators

Promoting internationalisation of the curriculum, critical thinking and the T-shaped business graduate in the post Global Financial Crisis age

Advancing a conceptual model for understanding the drivers of group-oriented travel behaviour to large-scale events

Examining the interrelationships of relationship quality, customer loyalty and cross buying behaviour in the Hong Kong retail banking industry

A hierarchical model of perceived value of group-oriented travel experiences to major events and its influences on satisfaction and future group-travel intentions

Modelling value drivers of group oriented travel experiences to major events and its influences on satisfaction and future travel intentions

Investigating the relationships between e-service quality, product involvement and flow on behavioural intentions of e-services

Creating commercially compelling website-service encounters: an examination of the effect of website-service interface performance components on flow experiences

New insights into consumer loyalty of website-services: the quadratic effect of flow

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