New insights into consumer loyalty of website-services: the quadratic effect of flow
- Creator: Carlson, Jamie , Ahrholdt, Dennis , Sridharan, Ramaswami , Simatupang, Togar
- Resource Type: book chapter
- Date: 2013
Assessing customers' perceived value of the online channel of multichannel retailers: a two country examination
- Creator: Carlson, Jamie , O'Cass, Aron , Ahrholdt, Dennis
- Resource Type: journal article
- Date: 2015