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Working consumers' psychological states in firm-hosted virtual communities

- Leo, Wei Wei Cheryl, Chou, Cindy, Chen, Tom

The evolution and prospects of service-dominant logic: an investigation of past, present, and future research

- Wilden, Ralf, Akaka, Melissa Archpru, Karpen, Ingo O., Hohberger, Jan

Experience management in hospitality and tourism: reflections and implications for future research

- Agapito, Dora, Sigala, Marianna

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