Can perception influence the value of the training and development experience in call centre's?
- Creator: Hannif, Zeenobiyah , Connell, Julia , McDonnell, Anthony , Burgess, John
- Resource Type: conference paper
- Date: 2010
Training, development and organisation learning
- Creator: McDonnell, Anthony , Lavelle, Jonathan , Morley, Michael , Collings, David
- Resource Type: book chapter
- Date: 2009