Benchmarking of rail transport service performance through DEA for Indian railways
- Creator: Sharma, Mohita Gangwar , Debnath, Roma Mitra , Oloruntoba, Richard , Sharma, Sachinder Mohan
- Resource Type: journal article
- Date: 2016
An empirical assessment of consumers' evaluations of web site service quality: conceptualizing and testing a formative model
- Creator: O'Cass, Aron , Carlson, Jamie
- Resource Type: journal article
- Date: 2012
Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators
- Creator: Carlson, Jamie , O'Cass, Aron
- Resource Type: journal article
- Date: 2011
Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites
- Creator: Carlson, Jamie , O'Cass, Aron
- Resource Type: journal article
- Date: 2010
The diminished effect of psychological empowerment on the self-empowered
- Creator: Chan, Thomas Chi Keung , Ng, Keith Yong Ngee , Casimir, Gian
- Resource Type: journal article
- Date: 2010
Links between service climate, employee commitment and employees' service quality capability
- Creator: Little, Marie Mikic , Dean, Alison M.
- Resource Type: journal article
- Date: 2006
Links between organisational and customer variables in service delivery: evidence, contradictions and challenges
- Creator: Dean, Alison M.
- Resource Type: journal article
- Date: 2004