A review of recent advances in Internet of Things-based customer relationship management to improve customer satisfaction and loyalty in the airline industry

- Almansour, Hussain, Luo, Suhuai, Lin, Yuqing

Customer satisfaction with sommelier services of upscale Chinese restaurants in Hong Kong

- Lau, Tommy, Cheung, Man Lai, Pires, Guilherme D., Chan, Carol

Measuring the impact of customer loyalty programs and mediating factors on customer loyalty: the beauty & health retailing stores in Hong Kong

- Khan, Mohammed Sardaran

The customer loyalty cascade and its impact on profitability in financial services

- Hegner-Kakar, Anne-Kathrin, Richter, Nicole F., Ringle, Christian M.

What drives customer loyalty? Nonlinear effects of customer delight and satisfaction on loyalty and the moderating role of service experience

- Ahrholdt, Dennis C., Gudergan, Siegfried P., Ringle, Christian M.

Examining determinants of cross buying behaviour in retail banking

- Tung, Brian, Carlson, Jamie

Corporate social responsibility, customer trust, and loyalty - perspectives from a developing country

- Azmat, Fara, Ha, Huong

New insights into consumer loyalty of website-services: the quadratic effect of flow

- Carlson, Jamie, Ahrholdt, Dennis, Sridharan, Ramaswami, Simatupang, Togar

The impact of customer loyalty programs and mediating factors on store loyalty in the supermarket industry

- Leong, Kuan Wei

An empirical assessment of consumers' evaluations of web site service quality: conceptualizing and testing a formative model

- O'Cass, Aron, Carlson, Jamie

Conceptualising the application of relationship marketing orientation to the internal business environment

- Pires, Guilherme, Cheung, Rachel Shuk Yee

Examining the interrelationships of relationship quality, customer loyalty and cross buying behaviour in the Hong Kong retail banking industry

- Carlson, Jamie, Tung, Brian

Enhancing value for Chinese shoppers: the contribution of store and customer characteristics

- Wong, Amy, Dean, Alison

Examining the relationships between attributes of e-service performance, brand involvement, attitudes and website loyalty: implications for e-service brand management

- Carlson, Jamie, O'Cass, Aron

The impact of the customer orientation of call center employees on customers' affective commitment and loyalty

- Dean, Alison M.

Enhancing value for Chinese shoppers: store and customer characteristics

- Wong, Amy, Dean, Alison