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PLS path modeling

1delight 1empirical illustration 1experience 1experiential value 1hierarchical construct model 1loyalty 1quality 1satisfaction

1Ahrholdt, Dennis C. 1Gudergan, Siegfried P. 1Odekerken-Schröder, Gaby 1Ringle, Christian M. 1Wetzels, Martin 1van Oppen, Claudia

Date

12009 12017

Facets

1delight 1empirical illustration 1experience 1experiential value 1hierarchical construct model 1loyalty 1quality 1satisfaction

1Ahrholdt, Dennis C. 1Gudergan, Siegfried P. 1Odekerken-Schröder, Gaby 1Ringle, Christian M. 1Wetzels, Martin 1van Oppen, Claudia

Date

12009 12017

Title
Creator
Date

Enhancing service loyalty: the roles of delight, satisfaction, and service quality

- Ahrholdt, Dennis C., Gudergan, Siegfried P., Ringle, Christian M.

Creator: Ahrholdt, Dennis C. , Gudergan, Siegfried P. , Ringle, Christian M.
Resource Type: journal article
Date: 2017

Using PLS path modeling for assessing hierarchical construct models: guidelines and empirical illustration.

- Wetzels, Martin, Odekerken-Schröder, Gaby, van Oppen, Claudia

Creator: Wetzels, Martin , Odekerken-Schröder, Gaby , van Oppen, Claudia
Resource Type: journal article
Date: 2009

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