Am I 'boverred'?: voice structures and related employee attitudes in call centres

- McDonnell, Anthony, Hannif, Zeenobiyah, Connell, Julia, Burgess, John

Can perception influence the value of the training and development experience in call centre's?

- Hannif, Zeenobiyah, Connell, Julia, McDonnell, Anthony, Burgess, John

Employment relations in multinational enterprises in Australia: a review of existing studies and the methods employed

- McDonnell, Anthony, Burgess, John, Russell, Helen, Sablock, Gitika, Stanton, Pauline