The evolution and prospects of service-dominant logic: an investigation of past, present, and future research
- Creator: Wilden, Ralf , Akaka, Melissa Archpru , Karpen, Ingo O. , Hohberger, Jan
- Resource Type: journal article
- Date: 2017
Fields of gold: perceived efficacy in virtual teams of field service employees.
- Creator: Schepers, Jeroen , de Jong, Ad , de Ruyter, Ko , Wetzels, Martin
- Resource Type: journal article
- Date: 2011
The power of self-efficacy change during service provision: making your customers feel better about themselves pays off.
- Creator: van Beuningen, Jacqueline , de Ruyter, Ko , Wetzels, Martin
- Resource Type: journal article
- Date: 2011
Getting a discount or sharing the cost: the influence of regulatory fit on consumer response to service pricing schemes.
- Creator: Daryanto, Ahmad , de Ruyter, Ko , Wetzels, Martin
- Resource Type: journal article
- Date: 2010
Customer self-efficacy in technology-based self-service assessing between- and within-person differences.
- Creator: van Beuningen, Jacqueline , de Ruyter, Ko , Wetzels, Martin
- Resource Type: journal article
- Date: 2009
Knowledge creation through mobile social networks and its impact on intentions to use innovative mobile services.
- Creator: Kleijnen, Mirella , Lievens, Annouk , de Ruyter, Ko , Wetzels, Martin
- Resource Type: journal article
- Date: 2009
The impact of the customer orientation of call center employees on customers' affective commitment and loyalty
- Creator: Dean, Alison M.
- Resource Type: journal article
- Date: 2007