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Assessing customers' perceived value of the online channel of multichannel retailers: a two country examination

Perceived online channel value in multi-channel services: exploring its multidimensionality and nonlinear effects on intentions across service sectors and country markets

An e-retailing assessment of perceived website-service innovativeness: implications for website quality evaluations, trust, loyalty and word of mouth

An empirical assessment of consumers' evaluations of web site service quality: conceptualizing and testing a formative model

Optimizing the online channel in professional sport to create trusting and loyal consumers: the role of the professional sports team brand and service quality

Creating commercially compelling website-service encounters: an examination of the effect of website-service interface performance components on flow experiences

Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators

Examining the firm's value creation process: a managerial perspective of the firm's value offering strategy and performance

Examining the formation of website attitudes toward multi-channel retailers through service branding and website capabilities

Explications of political market orientation and political brand orientation via the resource based view of the political party

Managing web site performance taking account of the contingency role of branding in multi-channel retailing

Technological turbulence, supplier market orientation, and buyer satisfaction

An exploration of personality and speed limit compliance

Examining the effects of perceived web innovateness in e-retailing.

Examining the effects of website-induced flow in professional sporting team websites

Examining the interactive roles of marketing, innovation and social networking capabilities on firms customer-based performance

Examining the role of value offering in creating competitive advantages for street food vendors against restaurants in Mumbai, India

Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites

Implementing competitive strategies: the role of responsive and proactive market orientations

The effects of perceived industry competitive intensity and marketing-related capabilities: drivers of superior brand performance

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