Team functions in small call centres
- Creator: Hannif, Zeenobyah , McDonnell, Anthony , Connell, Julia , Burgess, John
- Resource Type: conference paper
- Date: 2010
Australian call centres: time to search for a new management model?
- Creator: Connell, Julia , Hannif, Zeenobyah , Burgess, John
- Resource Type: conference paper
- Date: 2009
Teamwork in call centres: real or imaginary?
- Creator: Hannif, Zeenobyah , McDonnell, Anthony , Connell, Julia , Burgess, Kenneth
- Resource Type: conference paper
- Date: 2009