Agreement making in Australian call centres
Am I 'boverred'?: voice structures and related employee attitudes in call centres
Australian call centres: time to search for a new management model?
Building an industrial relations system out of the sand: the case of Dubai
Can perception influence the value of the training and development experience in call centre's?
Emerging developments in call centre research
Job quality: what does it mean, what does it matter?: comparisons between Australia and the UAE
Management style: does the 'feminine touch' make a difference?
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