Customer relationship management and firm performance
- Creator: Coltman, Tim , Devinney, Timothy M. , Midgley, David F.
- Resource Type: journal article
- Date: 2011
Formative versus reflective measurement models: two applications of formative measurement
- Creator: Coltman, Tim , Devinney, Timothy M. , Midgley, David F. , Venaik, Sunil
- Resource Type: journal article
- Date: 2008