- Title
- Validation of a residential aged care consumer experience survey, 2019
- Creator
- Forder, Peta M.; Byles, Julie E.; Golenko, Xanthe; Cyarto, Elizabeth; Donohoe, Stuart G.; Zernike, Wendy; Lowthian, Judy A.
- Relation
- Australasian Journal on Ageing Vol. 41, Issue 2, p. e159-e171
- Publisher Link
- http://dx.doi.org/10.1111/ajag.13034
- Publisher
- Wiley-Blackwell
- Resource Type
- journal article
- Date
- 2022
- Description
- Objective: Residential aged care (RAC) quality is often measured as part of regulatory compliance. To inform care delivery and service improvements, we developed a consumer experience survey. Methods: Validation study incorporating 2018–2019 survey data (n = 1504 individuals, 25 RAC homes) and test-retest reliability evaluation. Results: Most of the respondents were women (67%) with 38% of the surveys completed by residents, 39% with staff support, and 23% by family members. Moderate-to-high correlations (0.46–0.84) between individual items indicate the survey is a coherent measure of satisfaction; good inter-item correlation was found across all sections (0.61–0.70) with high internal consistency (Cronbach's alpha 0.90–0.94); and moderate correlation for test-retest reliability was found on the same individual when providing an overall recommendation score (individual ICC 0.684). Conclusions: The RAC Consumer Experience Survey is a validated measure of lived experience and satisfaction that aligns closely with the Australian Aged Care Quality Standards, affording providers a standardised tool for benchmarking and informing care quality across the sector.
- Subject
- nursing homes/long term care; patient satisfaction; quality of health care; reproducibility of results; surveys and questionnaires
- Identifier
- http://hdl.handle.net/1959.13/1465772
- Identifier
- uon:47368
- Identifier
- ISSN:1440-6381
- Language
- eng
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