- Title
- Consumer input into health care: Time for a new active and comprehensive model of consumer involvement
- Creator
- Hall, Alix E.; Bryant, Jamie; Sanson-Fisher, Rob W.; Fradgley, Elizabeth A.; Proietto, Anthony M.; Roos, Ian
- Relation
- ARC.LP120100618 http://purl.org/au-research/grants/arc/LP120100618
- Relation
- Health Expectations Vol. 21, Issue 4, p. 707-713
- Publisher Link
- http://dx.doi.org/10.1111/hex.12665
- Publisher
- Wiley-Blackwell
- Resource Type
- journal article
- Date
- 2018
- Description
- Background: To ensure the provision of patient-centred health care, it is essential that consumers are actively involved in the process of determining and implementing health-care quality improvements. However, common strategies used to involve consumers in quality improvements, such as consumer membership on committees and collection of patient feedback via surveys, are ineffective and have a number of limitations, including: limited representativeness; tokenism; a lack of reliable and valid patient feedback data; infrequent assessment of patient feedback; delays in acquiring feedback; and how collected feedback is used to drive health-care improvements. Objectives: We propose a new active model of consumer engagement that aims to overcome these limitations. This model involves the following: (i) the development of a new measure of consumer perceptions; (ii) low cost and frequent electronic data collection of patient views of quality improvements; (iii) efficient feedback to the health-care decision makers; and (iv) active involvement of consumers that fosters power to influence health system changes.
- Subject
- consumer involvement; consumer participation; health care quality; quality improvement; SDG 16; Sustainable Development Goals
- Identifier
- http://hdl.handle.net/1959.13/1451227
- Identifier
- uon:44128
- Identifier
- ISSN:1369-6513
- Language
- eng
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