- Title
- Skills, strategy and people management in the Indian IT industry
- Creator
- Malik, Ashish; Blumenfeld, Stephen
- Relation
- Business Models and People Management in the Indian IT Industry: From People to profits p. 35-57
- Publisher
- Routledge
- Resource Type
- book chapter
- Date
- 2015
- Description
- The chapter reviews the literature from academic paradigms critical to understanding the business model of firms in the Indian IT sector and to those firms' sustained performance. The first section of this chapter considers the role of skills development in the Indian IT sector, which is critical to firms in the sector maintaining the right mix of skills. This is considered here in the broader context of human resource development (HRD). That discussion is followed in the second section by a review of the means by which Indian IT firms deliver high quality, affordable software services through high performance work systems (HPWS) and quality management (QM), both of which have proven critical to service scalability and quality control in the sector. In the third and final section of this chapter, we offer an assessment of how these firms use critical information about their clients' latent and expressed needs to enhance skills development, organisational learning and output quality.
- Subject
- Indian IT industry; business strategies; skills development; quality management
- Identifier
- http://hdl.handle.net/1959.13/1310257
- Identifier
- uon:22011
- Identifier
- ISBN:9781138783188
- Language
- eng
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