- Title
- An open-systems perspective of mental health services
- Creator
- Anderson, Mark; Keating, Byron; Kriz, Anton
- Relation
- Service Management in Health and Wellness Services p. 121-135
- Relation
- https://www.kendallhunt.com/kandampully/
- Publisher
- Kendall Hunt
- Resource Type
- book chapter
- Date
- 2014
- Description
- Service Management in Health and Wellness Services examines the growing significance of the wellness concept as a feature of the health care industry. This new paradigm shift in the composition of health care and the subsequent changes in the needs and expectations of health care customers are transforming health care into a largely customer-driven service sector. Designed specifically for practitioners and students in the health and wellness industry, Service Management in Health and Wellness Services addresses various aspects from a services management perspective. In doing so, the publication reinforces that service management approaches can be used to effectively manage health and wellness services to provide customers with superior service and value. Those who conceptualize and manage the health care offering as essentially a ‘service’ offering will gain an advantage in the understanding of, and ability to deliver, service excellence. These concepts cover the full gamut of the health service and wellness industry – including operations, marketing, human resources, and more. Service Management in Health and Wellness Services provides a detailed account of the critical services-management concepts that have direct application in the health and wellness industry. Using case examples, each chapter seeks to illustrate how these concepts can be used effectively to gain customer loyalty, achieve market leadership in the health and wellness industry.
- Subject
- mental health services; wellness; health care industry
- Identifier
- http://hdl.handle.net/1959.13/1067366
- Identifier
- uon:18391
- Identifier
- ISBN:9781465208231
- Language
- eng
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