- Title
- Knowledge transfer in a turbulent context: the case of cruise tourism development in Newcastle, Australia
- Creator
- Johnson, Patricia; Lyons, Kevin
- Relation
- CAUTHE 2011 National Conference: Tourism: Creating a Brilliant Blend. Proceedings of the CAUTHE 2011 National Conference: Tourism: Creating a Brilliant Blend (Adelaide, S.A. 8-11 February, 2011) p. 352-360
- Relation
- http://cauthe.org/services/conferences/conference-2011
- Publisher
- University of South Australia. School of Management
- Resource Type
- conference paper
- Date
- 2011
- Description
- This paper explores the development of cruise tourism in Newcastle, Australia by examining stakeholder perspectives. A qualitative study of key stakeholders' views on the development of the cruise industry in Newcastle used conceptual constructs of 'turbulence' and 'knowledge transfer' as a central focus. Turbulence both enhanced and hindered knowledge transfer processes depending upon the relative strength of the tacit knowledge stakeholders held about cruise tourism. Stakeholders directly involved in the tourism industry demonstrated strong tacit knowledge about cruise tourism and differentiated between the impact and value of its forms: home porting (port of embarkation) and day visits (port of call). As a result city-image and destination image debates were seen as less important than the development of services and infrastructure to support home porting. The tacit knowledge of stakeholders not directly involved in tourism did not differentiate between home porting and day visits as distinct forms of cruise tourism. Instead, cruise tourism was seen as a single undifferentiated product that could contribute to city reimaging and knowledge turbulence generated around these issues created knowledge noise. Implications of the differing perspectives are discussed, specifically how tacit knowledge informs explicit knowledge according to differing stakeholder priorities.
- Subject
- cruise; Newcastle; cruise tourism
- Identifier
- http://hdl.handle.net/1959.13/1064939
- Identifier
- uon:17698
- Identifier
- ISBN:9780987050700
- Language
- eng
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