- Title
- Strategic planning and performance measurement for public universities in Sulawesi, Indonesia
- Creator
- Usoh, Elni Jeini
- Relation
- University of Newcastle Research Higher Degree Thesis
- Resource Type
- thesis
- Date
- 2014
- Description
- Research Doctorate - Doctor of Philosophy (PhD)
- Description
- This study investigated the strategic planning and performance measurement within public higher education institutions in Sulawesi Island, Indonesia. More specifically, the objectives of this study were to: examine the process of strategic planning; examine whether the objectives and goals of public universities are congruent with the Higher Education Long Term Strategy (HELTS) of Indonesia; evaluate the relationship between strategic planning, implementation and organisational performance; examine the relationships between strategic planning and performance measurement; determine the performance measurement indicators employed by public higher education in Sulawesi; and propose a more appropriate performance measurement model for use in the Indonesian Higher Education context. This study consists of empirical surveys based on comprehensive questionnaires, followed by individual and focus group semi-structured interviews, as well as the analyses of relevant documents. The data were collected from administrative and academic staff located at five selected public universities on Sulawesi Island, one from each province. The interview participants were selected from the academic staff and educational leaders who are actively engaged in strategic planning and performance measurement activities. Triangulation was pursued through the multiple sources of evidence. To answer the research questions, data was gathered from questionnaires, interviews and document analysis. The study concluded that the process of strategic planning in public universities was considered to be effective and consistent with the HELTS guidelines from the Directorate General of Higher Education. However, it was found that public universities in Sulawesi faced challenges to their achievement of all the targets. The relationships between strategic planning and performance measurement were positively related, however the opinion of the respondents was that organisational performance could be improved if programs in strategic planning could be more fully implemented. This study also highlighted that performance measurement indicators in public universities can be categorised into four perspectives (financial, customer/stakeholder, internal process, learning and growth) by using the balanced scorecard approach originally developed by Kaplan and Norton (1992). This directly influenced the refinement of the balanced scorecard approach into a performance measurement model for Sulawesi. The findings of the study are beneficial in terms of the lessons learned for managerial practices. They provide useful knowledge and understanding of the strategic planning process and performance measurement in public higher education, particularly in Sulawesi, Indonesia. The study culminated in the development of a performance measurement model. The modified performance measurement model is intended to make it easier for universities to engage in the performance measurement process, particularly in measuring performance indicators by using the balanced scorecard. The proposed performance measurement model may assist public universities to carry out their performance measurement reporting and eventually could provide a positive impact on their accreditation status. This study also presents a knowledge base for further research in similar studies, and expands the findings in the context of Indonesian Higher Education.
- Subject
- strategic planning; performance measurement; higher education institutions
- Identifier
- http://hdl.handle.net/1959.13/1058904
- Identifier
- uon:16485
- Rights
- Copyright 2014 Elni Jeini Usoh
- Language
- eng
- Full Text
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| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | ATTACHMENT01 | Abstract | 264 KB | Adobe Acrobat PDF | View Details Download | ||
| View Details Download | ATTACHMENT02 | Thesis | 2 MB | Adobe Acrobat PDF | View Details Download |