http://nova.newcastle.edu.au/vital/access/services/Feed ${session.getAttribute("locale")} 5 http://nova.newcastle.edu.au/vital/access/manager/Repository/uon:5490 This review article considers research into job quality that was undertaken in Australia and Europe before discussing the very different labour market of the UAE with a particular focus on Dubai. The paper will also explore the role that HRM that can play in improving job quality for employees in both countries, despite their different contexts. Improving job quality is firmly on the public policy agenda in Australia and the EU. Recent labour market reforms have been justified in part on the basis that they would improve job quality. In the UAE the labour market is heavily reliant on expatriate workers, largely from the Indian sub-continent and Arab nations (Tanmia, 2005). However, expatriate workers generally fall into two categories: white collar professionals and those who are working on construction sites and living in labour camps. As such, the analysis and discussion of job quality in the UAE takes place within a very different context from the OECD economies. It is concluded that there are a number of similarities between Australia and the UAE, such as labour shortages, a growing service sector, feminisation of the workforce and employee concerns about job security. However, as indicated in the article, the reasons why employees lack job security are different in each country. 2013-03-18T06:06:33.039Z ]]> http://nova.newcastle.edu.au/vital/access/manager/Repository/uon:5478 This special issue volume focuses on research into Human Resource Management (HRM) and job quality. Improving job quality is firmly on the public policy agenda in the European Union (EU) and is central to the International Labour Office’s (ILO’s) decent work agenda. There has been considerable policy debate in the EU concerning job quality and the need to create not only more but also better jobs. This introduction reviews the nature and measurement of job quality and discusses the HRM rationale for improvement. This article assesses workplace programmes that can assist in improving job quality before introducing the issues to be covered in this special edition. 2010-04-27T04:34:19.613Z ]]> http://nova.newcastle.edu.au/vital/access/manager/Repository/uon:5301 Concerns about job quality have become more widespread, crossing all industries and occupations. The call centre sector in particular has risen to the forefront of discussions about job quality because of the rapid growth and development of these new forms of work organization over the past two decades. However, despite there being an extensive quality of work life literature, and emerging research on call centre job quality, there is yet to be a study that systematically links the quality of work with employment in the call centre context. This article outlines current debates, highlighting the importance of bringing together and marrying these two branches of research. A qualitative research agenda constituting case study analysis of two call centres is introduced. A framework grounded in a job characteristics approach, comprising 10 key job-quality elements is also proposed as a means of examining the quality of work life in this context. 2010-04-27T04:33:27.674Z ]]>