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| Title | Author/Creator | Date | Full Text | Reviewed | |
|---|---|---|---|---|---|
| Australian call centres: time to search for a new management model? | Connell, Julia; Hannif, Zeenobyah; Burgess, John | 2009 | — | 
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| Agreement making in Australian call centres | Burgess, John; Connell, Julia; Nolan, John | 2004 |
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Author/Creator
- Hannif, Zeenobyah (1)
- Nolan, John (1)
