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Agreement making in Australian call centres |
Burgess, John; Connell, Julia; Nolan, John |
2004 |
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Emerging developments in call centre research |
Burgess, John; Connell, Julia |
2004 |
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Developments in the call centre sector: an overview |
Burgess, John; Connell, Julia |
2006 |
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Call centres and the quality of work life: towards a research agenda |
Hannif, Zeenobiyah; Burgess, John; Connell, Julia |
2008 |
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Introduction: call centres, the networked economy and the value chain |
Rainnie, Al; Barrett, Rowena; Burgess, John; Connell, Julia |
2008 |
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Australian call centres: time to search for a new management model? |
Connell, Julia; Hannif, Zeenobyah; Burgess, John |
2009 |
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Am I 'boverred'?: voice structures and related employee attitudes in call centres |
McDonnell, Anthony; Hannif, Zeenobiyah; Connell, Julia; Burgess, John |
2010 |
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Can perception influence the value of the training and development experience in call centre's? |
Hannif, Zeenobiyah; Connell, Julia; McDonnell, Anthony; Burgess, John |
2010 |
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Team functions in small call centres |
Hannif, Zeenobyah; McDonnell, Anthony; Connell, Julia; Burgess, John |
2010 |
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Working time flexibilities: a paradox in call centres? |
Hannif, Zeenobiyah; McDonnell, Anthony; Connell, Julia; Burgess, John |
2010 |
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What's trust got to do with it? Perceptions of trust in the call centre context |
Hannif, Zeenobiyah; Burgess, John; Connell, Julia; McDonnell, Anthony |
2011 |
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