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| Title | Author/Creator | Date | Full Text | Reviewed | |
|---|---|---|---|---|---|
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Agreement making in Australian call centres | Burgess, John; Connell, Julia; Nolan, John | 2004 | 
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Rethinking customer expectations of service quality: are call centres different? | Dean, Alison M. | 2004 | — |
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Author/Creator
- Burgess, John (1)
- Connell, Julia (1)
- Dean, Alison M. (1)
- Nolan, John (1)
Keyword
- agreement making (1)
- customer requirements (1)
- customer services (1)
- job classifications (1)
- negotiated wage increases (1)
- quality (1)
- services marketing (1)
- wage determination processes (1)
Resource Type
- conference paper (1)
- journal article (1)
