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| Title | Author/Creator | Date | Full Text | Reviewed | |
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| An investigation of B2C internet commerce: e-service quality's impact on satisfaction, attitudes and behaviours | Carlson, Jamie; O'Cass, Aron | 2007 | — | 
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| Examining the effects of perceived web innovateness in e-retailing | Carlson, Jamie; O'Cass, Aron | 2010 | — |
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| Examining the drivers of individuals trust in online e-services: the role of innovation and off-line branding | O'Cass, Aron; Carlson, Jamie | 2009 | — |
Keyword
- behavioural intentions (1)
- branding (1)
- consumer satisfaction (1)
- e-retailing (1)
- e-service innovation (1)
- innovativeness (1)
- market research (1)
- service quality (1)
- technologies (1)
Resource Type
- conference paper (2)
- book chapter (1)
