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| Title | Author/Creator | Date | Full Text | Reviewed | |
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| Investigating the relationships between e-service quality, product involvement and flow on behavioural intentions of e-services | Carlson, Jamie; O'Cass, Aron | 2008 | 
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| Creating compelling e-service encounters: examining e-service attributes and flow | Carlson, Jamie; O'Cass, Aron | 2009 | — |
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| An exploration of e-satisfacton in B2B2C website in the e-tourism strategic alliance network | Liew, Mook Lam | 2011 | — |
Author/Creator
- Carlson, Jamie (2)
- O'Cass, Aron (2)
- Liew, Mook Lam (1)
Keyword
- behavioural intentions (1)
- customer experience (1)
- e-retailing (1)
- e-satisfaction (1)
- e-service quality (1)
- e-tourism (1)
- flow (1)
- flow experiences (1)
- services marketing research (1)
Resource Type
- conference paper (2)
- thesis (1)
