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Add Creating compelling e-service encounters: examining e-service attributes and flow

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Add An exploration of e-satisfacton in B2B2C website in the e-tourism strategic alliance network

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Add Investigating the relationships between e-service quality, product involvement and flow on behavioural intentions of e-services

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Author/Creator
  • Carlson, Jamie (2)
  • O'Cass, Aron (2)
  • Liew, Mook Lam (1)
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  • behavioural intentions (1)
  • customer experience (1)
  • e-retailing (1)
  • e-satisfaction (1)
  • e-service quality (1)
  • e-tourism (1)
  • flow (1)
  • flow experiences (1)
  • services marketing research (1)
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  • conference paper (2)
  • thesis (1)

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The influence of knowledge management system characteristics on individual learning in the Malaysian telecommunications industry

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