 |
Developments in the call centre sector: an overview |
Burgess, John; Connell, Julia |
2006 |
—
|
|
 |
Agreement making in Australian call centres |
Burgess, John; Connell, Julia; Nolan, John |
2004 |
|
|
 |
Emerging developments in call centre research |
Burgess, John; Connell, Julia |
2004 |
|
|
 |
Australian call centres: time to search for a new management model? |
Connell, Julia; Hannif, Zeenobyah; Burgess, John |
2009 |
—
|
|
 |
Symbolic analysts in the new economy: call centres in less favoured regions |
Dean, Alison; Rainnie, Al |
2005 |
—
|
|
 |
Using service logic to interpret customers' experiences during call centre interactions |
Dean, Alison |
2009 |
—
|
|
 |
Rethinking customer expectations of service quality: are call centres different? |
Dean, Alison M. |
2004 |
—
|
|
 |
Frontline employees' views on organizational factors that affect the delivery of service quality in call centers |
Dean, Alison M.; Rainnie, Al |
2009 |
—
|
|
 |
Call centres and the quality of work life: towards a research agenda |
Hannif, Zeenobiyah; Burgess, John; Connell, Julia |
2008 |
—
|
|
 |
Can perception influence the value of the training and development experience in call centre's? |
Hannif, Zeenobiyah; Connell, Julia; McDonnell, Anthony; Burgess, John |
2010 |
—
|
|
 |
What's trust got to do with it? Perceptions of trust in the call centre context |
Hannif, Zeenobiyah; Burgess, John; Connell, Julia; McDonnell, Anthony |
2011 |
—
|
|
 |
Working time flexibilities: a paradox in call centres? |
Hannif, Zeenobiyah; McDonnell, Anthony; Connell, Julia; Burgess, John |
2010 |
—
|
|
 |
Teamwork in call centres: real or imaginary? |
Hannif, Zeenobyah; McDonnell, Anthony; Connell, Julia; Burgess, Kenneth |
2009 |
—
|
|
 |
Team functions in small call centres |
Hannif, Zeenobyah; McDonnell, Anthony; Connell, Julia; Burgess, John |
2010 |
—
|
|
 |
Links between service climate, employee commitment and employees' service quality capability |
Little, Marie Mikic; Dean, Alison M. |
2006 |
—
|
|
List View
