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Title Author/Creator Date Full Text Reviewed
Add Call centres and the quality of work life: towards a research agenda Hannif, Zeenobiyah; Burgess, John; Connell, Julia 2008 Reviewed
Add Introduction: call centres, the networked economy and the value chain Rainnie, Al; Barrett, Rowena; Burgess, John; Connell, Julia 2008 Reviewed
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