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Add Frontline employees' views on organizational factors that affect the delivery of service quality in call centers

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Add Introduction: call centres, the networked economy and the value chain

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Add Symbolic analysts in the new economy: call centres in less favoured regions

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  • employee productivity (1)
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  • journal article (2)
  • book chapter (1)

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Work of The Day

The volunteer's journey through leisure into the self

Wearing, S. 2008

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