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| Title | Author/Creator | Date | Full Text | Reviewed | |
|---|---|---|---|---|---|
| Frontline employees' views on organizational factors that affect the delivery of service quality in call centers | Dean, Alison M.; Rainnie, Al | 2009 | — | 
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| Introduction: call centres, the networked economy and the value chain | Rainnie, Al; Barrett, Rowena; Burgess, John; Connell, Julia | 2008 | — |
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Author/Creator
- Barrett, Rowena (1)
- Burgess, John (1)
- Connell, Julia (1)
- Dean, Alison M. (1)
Keyword
- employee productivity (1)
- employees (1)
- labour organization (1)
- networks (1)
- service quality (1)
- stress (1)
- value chain (1)
