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| Title | Author/Creator | Date | Full Text | Reviewed | |
|---|---|---|---|---|---|
| Simulating the call streams to an emergency services call centre | Lewis, Bruce G.; Herbert, Ric D. | 2009 | — | 
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| Modelling service levels in a call centre with an agent-based model | Lewis, Bruce G.; Herbert, Ric D.; Chivers, William J. | 2008 | — |
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Author/Creator
Keyword
- agent-based model (1)
- agent-based modelling (1)
- call centre (1)
- call stream generation (1)
- emergency services (1)
- emergency services call centre (1)
- time series (1)
