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| Title | Author/Creator | Date | Full Text | Reviewed | |
|---|---|---|---|---|---|
| Team functions in small call centres | Hannif, Zeenobyah; McDonnell, Anthony; Connell, Julia; Burgess, John | 2010 | — | 
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| Australian call centres: time to search for a new management model? | Connell, Julia; Hannif, Zeenobyah; Burgess, John | 2009 | — |
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| Teamwork in call centres: real or imaginary? | Hannif, Zeenobyah; McDonnell, Anthony; Connell, Julia; Burgess, Kenneth | 2009 | — |
Author/Creator
- Burgess, John (2)
- McDonnell, Anthony (2)
- Burgess, Kenneth (1)
Keyword
- Australia (1)
- ICT (1)
- employee management (1)
- management models (1)
- organizational and workplace change (1)
- performance goals (1)
- performance indicators (1)
- productivity (1)
- team functions (1)
