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| Title | Author/Creator | Date | Full Text | Reviewed | |
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| What's trust got to do with it? Perceptions of trust in the call centre context | Hannif, Zeenobiyah; Burgess, John; Connell, Julia; McDonnell, Anthony | 2011 | — | 
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| Am I 'boverred'?: voice structures and related employee attitudes in call centres | McDonnell, Anthony; Hannif, Zeenobiyah; Connell, Julia; Burgess, John | 2010 | — |
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| Can perception influence the value of the training and development experience in call centre's? | Hannif, Zeenobiyah; Connell, Julia; McDonnell, Anthony; Burgess, John | 2010 | — |
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| Working time flexibilities: a paradox in call centres? | Hannif, Zeenobiyah; McDonnell, Anthony; Connell, Julia; Burgess, John | 2010 | — |
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| Call centres and the quality of work life: towards a research agenda | Hannif, Zeenobiyah; Burgess, John; Connell, Julia | 2008 | — |
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| Job quality: what does it mean, what does it matter?: comparisons between Australia and the UAE | Connell, Julia; Burgess, John; Hannif, Zeenobiyah | 2008 |
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Author/Creator
Keyword
- call centres (5)
- Australia (2)
- job quality (2)
- Dubai (1)
- customer service (1)
- discretion (1)
- employee attitudes (1)
- employee perception (1)
- employee voice channels (1)
- employees (1)
Resource Type
- conference paper (3)
- journal article (3)
