For the past two decades, manufacturing has been in rapid decline in Australia. Using a grounded theory approach, the author examines knowledge management practice in Zip Industries, a private firm that specialises in convenience water appliances, and finds a firm successfully competing by producing in Australiaproducts that are high on intellectual content. Prime issues for Zip Industries are maintaining quality in appliances that require expert fitting and maintaining competitiveness, process improvement, and finding consenus on design issues. The organisation is seen as succeeding remarkably well in a complex, competitive environment by building andusing strong linkages with clients.
International Review Of Business Research Vol. 2, Issue 1, p. 150-160