Recent initiatives around the world have highlighted the potential for information and communications technology (ICT) to foster better service delivery for businesses. Likewise, ICT has also been applied to government services and is seen to result in improved service delivery, improved citizen participation in government, and enhanced cooperation across government departments and between government departments. The Council of Australian Governments (COAG) (2006) identified local government development assessment (DA) arrangements as a 'hot spot' needing specific attention, as the inconsistent policies and regulations between councils impeded economic activity. COAG (2006) specifically suggested that trials of various ICT mechanisms be initiated which may well be able to improve DA processes for local government. While the authors have explored various regulatory mechanisms to improve harmonisation elsewhere (Brown and Furneaux 2007), the possibility of ICT being able to enhance consistency across governments is a novel notion from a public policy perspective. Consequently, this paper will explore the utility of ICT initiatives to improve harmonisation of DA in local governments. Specifically, this paper examined as a case study the recent attempt to streamline DA in local governments in South-East Queensland. This initiative was funded by the Regulation Reduction Incentive Fund (RRIF) Program, and championed by the South-East Queensland (SEQ) Council of Mayors. This paper examines the ways in which increased harmonisation was achieved through the project.
Clients Driving Construction Innovation: Benefiting from Innovation p. 28-38