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Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.13/802606

Title
Examining the relationships between attributes of e-service delivery, involvement, trust and behavioural intentions in the internet environment
Author/Creator
O'Cass, Aron;  Carlson, Jamie
Institution
The University of Newcastle. Faculty of Business & Law, Newcastle Business School
Description
This study examines the influence that specific attributes of e-service delivery and product involvement have on the development of trust in a business-to-consumer Internet context. It also examines the influence trust has on behavioural intentions. Data were gathered via an online questionnaire, resulting in 518 responses of sports consumers. The results indicate that all attributes of e-service delivery were found to have a positive influence on trust, in the website product involvement was also found to have an effect, with trust influencing behavioural intentions. Conclusions, implications and future research directions are discussed.
Relation
Australia and New Zealand Marketing Academy Conference (ANZMAC 2008). Australia and New Zealand Marketing Academy Conference 2008: Shifting the Focus from Mainstream to Offbeat (Sydney, N.S.W. 1-3 December, 2008)
Relation
http://www.anzmac.org/Default.aspx?page=2080
Date
2008
Publisher
2008 Conference Secretariat/Promaco Conventions
Keyword(s)
e-service delivery;  trust;  product involvement;  behavioural intentions
Resource Type
conference paper
Identifier
http://hdl.handle.net/1959.13/802606
Identifier
ISBN:1863081445
Reviewed
Reviewed
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"Examining the relationships between attributes of e-service delivery, involvement, trust and behavioural intentions in the internet environment"
 
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